Ever since the launch of the HBO Max app by WarnerMedia, it has been facing unexpected errors, downtimes and a lot of other errors. No one anticipated HBO Max to be entirely useless at times, even for a freshly launched application.
This is particularly upsetting in light of the fact that you’ve paid a lot of money to use it. The team behind HBO Max is doing all they can to make the platform accessible to as many people as possible. But for the time being, we have to do something. That’s why we have come up with some fixes that may resolve the issue.
In this article, we’ll discuss 5 ways to solve the issue of HBO Max not working.
What to do When HBO Max is Not Working?
Many users of HBO Max say that the app or website is not loading on their end. We may safely presume that you’re going through the same thing as you are here to read the solution.
HBO Max, not loading is typically caused by an issue with the servers or a sluggish internet connection, as per our experience. On the other hand, this problem might be caused by out-of-date software, damaged data, or incompatible hardware.
For the sake of our fellow HBO Max subscribers who are having trouble loading HBO Max, we’ve chosen to investigate this issue further and come up with the best solutions that you can try.
Let’s get started without further ado!
1. Check HBO Max Servers
If you’re having trouble using HBO Max, the first step you should do is to see if the problem is with the platform or your device. You may check the status of HBO Max servers by visiting Downdetector, a third-party site that provides the current status of the online streaming platform.
Since server-related difficulties can’t be fixed on your end, you’ll have to wait for HBO Max servers to work again. If HBO Max servers are working fine and the issue is with your end, you can follow the below solutions.
2. Restart the HBO Max App
Sometimes, the simplest thing can do the work. To solve a software issue, you may only need to switch off and then turn back on the app or the whole device. Force the HBO Max app to shut and reopen it.
HBO Max may also be closed and restarted on a smart TV or streaming player like Roku or Fire TV, however, the process will differ depending on what device you use.
Close your browser, reopen it, and return to the HBO Max website if you’re having trouble watching HBO Max on a PC web browser. If you have more than one browser installed on your computer, try to use a different browser.
Even if it doesn’t solve the issue, you may want to try restarting the device.
3. Try to Watch Another Show or Movie
It’s possible that the problem is with the few episodes of your favourite HBO Max series. Go return to the media library and play a few random movies or TV programmes to check if it’s working or not.
If you are able to watch other movies and TV Shows, then the problem is with that particular TV Show and you can wait to get the thing resolved. You can also contact HBO Max’s support staff.
4. Check the Internet Connection
Sometimes, your internet connection is at fault when a streaming service such as HBO Max doesn’t work. You need to check that the WiFi you are using should have a strong signal in order to stream video flawlessly.
A quick and easy way to see whether your internet connection is working properly is to use it on a separate device. For example, if you are not able to use the HBO Max on your phone, try using it on your iPad or your computer. Also, try to use other streaming apps and check if they are working properly or not. If the WiFi is not working, check the following steps.
Switch off your WiFi network and cable modem for at least two minutes, then turn them back on to see if that fixes the problem. If the issue persists, you should check with your internet service provider and ask them to fix it.
5. Clear App Data and Cache(Android)
This is the last method to solve the issue of HBO max not working. This method is only for Android users. Sometimes, the app data and cache may cause the issue. In order to clear the app data and cache, follow the below steps.
- On your Android device, open the Settings app.
- Open the option saying “Apps”. This step may differ from user to user as there are different operating systems.
- As the list of apps appears on your device, open the HBO Max app.
- Click on “Storage & cache”.
- Finally, tap on “Clear Cache”.
If you are an iPhone user, you can’t clear cache and app data. So, simply just uninstall the app and reinstall it from the App Store.
That’s all the 5 ways by which you can solve the issue of HBO Max not working. I hope this article helped you. If nothing above works out for you, don’t waste your time and simply contact the HBO customer care service.