Found in 1992, Planet Fitness is one of the most popular chains of fitness centers that currently have more than 17 million active members. However, the franchise is still far away from acquiring the new customer service practices, especially in terms of canceling their membership plans. You can’t close your account on Planet Fitness online, in fact, you will have to visit your home club in order to cancel your membership.
So, do you want to cancel your Planet Fitness membership, but are confused about how it’s done? If yes, then this is the place where you need to be. Here, we will guide you on how to cancel Planet Fitness membership in some simple steps. So, let’s begin.
How to Cancel Planet Fitness Membership?
The worst part about Planet fitness is that it hasn’t implemented the option of canceling its membership online yet. It means, you just can’t make a call or visit its official website and put there that you are not coming from tomorrow, please cancel my membership. This thing doesn’t happen in Planet Fitness.
There are only two ways to cancel Planet Fitness membership – visiting your home club and talking with the representative, or sending a “cancel membership” letter.
Visit Home Club: If it is possible for you, then visit your home club and request the representative to cancel your membership. Give a valid reason for cancellation, otherwise, the representatives might confuse you with his words and will try to stop you from canceling the membership.
Cancel Membership via Email: Sending a cancellation mail is another recommended method that you can use to cancel your Planet Fitness membership. Send a mail from your registered mail account to your Planet Fitness Club. The mail should strictly cover the exact reason why you are canceling the membership. And an effective date of cancellation. Further, it should also include the below-mentioned details.
- Your full name
- Planet Fitness membership number
- Registered email address
- Phone number
- Last four digits of the registered credit card account
Attach your signature with the cancellation mail. Later, remain in touch with the club to make sure that your letter is received, processed, and approved.
How to pause Planet Fitness membership?
Most fitness clubs allow their users to temporarily pause their membership. Therefore, if you are going out of town, or have any medical emergency, then you can pause your membership instead of canceling it.
The most fitness club will allow you to hold your membership for a maximum of 3 months, in case it’s a medical emergency. However, the rules and the whole period can vary from club to club. Therefore, you should visit your Fitness Club and talk to the representative in person about pausing your membership.
How to cancel a Deceased Persons Planet Fitness Membership?
The process will be the same if you want to cancel the Planet Fitness membership of a deceased person. Visit the Fitness Club and talk to the representative, or send the mail to the authority. But make sure to attach the date on which the person died alongside all the details.
So, this was all about how to cancel planet fitness membership? For more such interesting guides, keep visiting TheTealMango.